Behavioural analytics for financial services

Understand your investors.
Test what helps them act.

Investor profiling, cohort diagnostics, testable interventions.

Combine self-report, knowledge checks and standardised decision scenarios. See where confidence, competence and uncertainty diverge, then test what helps a named cohort move forward.

Ongoing partnership with NTT DATA · Mirai 2026 milestone delivered

Evidence. Explanation. Testable action.

Three connected layers take a team from structured investor signals to a change it can measure. Scores are calculated by fixed rules. AI-assisted explanations must stay tied to those results and pass factual review.

01

Profile

A versioned framework combining knowledge, self-report and scenario responses across competence × ambiguity tolerance. Nine profiles organise patterns for discussion. Questions, weights and thresholds are documented design choices; their validity needs to be evaluated for the intended use.

02

Diagnose

Compare cohorts, journey stages and calibration gaps. A curated library connects detected patterns with candidate explanations to investigate. Ranking reflects the configured rules, not a probability that an explanation is the cause.

03

Test

Design a specific intervention for a named segment, with an agreed outcome and review point. If the cohort does not move as expected, the evidence changes the hypothesis rather than being explained away.

After the diagnostic

Carry the question forward between diagnostics

For implementations that continue beyond the assessment, behavioural nudges and AI-assisted advisor support can carry the insight into the moments where decisions are made.

Always-on layer

Relevant support, tested over time

Use an assessment pattern to choose a support hypothesis, then test it in the channels your client already uses. A clearer comparison, a timely explanation or access to an advisor may help. Measure understanding as well as follow-through, and allow for an informed decision to wait.

One investor view

Chat, survey, portfolio: one advisor view

Bring assessment results, authorised portfolio data and conversation context into an advisor workflow. The available view depends on the systems connected and the permissions agreed. Model Context Protocol (MCP) provides an integration route; the project defines which sources the advisor can use.

Product experiences

Behaviour-aware fund exploration

Three examples of fund exploration designed to make comparisons more concrete. Each offers a different way into the same underlying information. Whether it improves understanding or helps a decision is a question to test with the intended audience.

Star Map

Funds as a navigable universe

Group funds into a navigable visual map, with the grouping criteria visible. Investors can explore a theme before opening the underlying fund information. Test whether this makes comparison easier; the visual format alone does not establish reduced decision fatigue.

Radar

What the client explores opens a conversation

Choose comparison axes such as historical return, drawdown or investment size, with definitions, dates and data coverage visible. With an agreed data arrangement, exploration can inform a follow-up question. Attention to a fund is not proof of a stable preference, suitability or intent to invest.

DNA Helix

Explore the holdings. Question the evidence.

Explore fund holdings through their mapped Sustainable Development Goals (SDGs), with a route to the constituent data. Show the mapping method, data date and coverage. SDG alignment describes an association with goals; it does not by itself demonstrate additional real-world impact.

Start with a decision people need to understand. Make the information easier to explore, then test what changes. Comprehension, comparison quality and the choice to seek help or pause belong alongside completion in the measurement plan. Explore the research briefs →

Built for the people asking the question

Wealth managers, fintech product teams and investment platforms: if you have a board, a roadmap or a quarterly conversion review, this is built for you.

Wealth managers & private banks
Investigate the needs behind investor hesitation. Test support for a defined cohort, measuring understanding, informed next steps and completion against an agreed comparison.
Financial-services product teams
Embed client profiling into onboarding. Segment nurture by archetype. Ship targeted journeys with a measurement loop instead of A/B guessing.
Distributors & platforms
Run board-grade diagnostics on a customer cohort, including activation gaps, drop-off stages and archetype skew, then export the intervention as a brief, not a slide.

Why this isn’t another quiz tool

Research rigour first. AI amplification second. In that order, on purpose.

Three sources of signal

Self-report, objective knowledge checks and standardised hypothetical scenarios contribute different evidence. No single question decides the profile.

Patterns worth investigating

We compare confidence with demonstrated knowledge, and stated comfort with scenario choices. The result is a possible calibration gap, not a claim about hidden truth.

Deterministic scoring

The classifier is rules-based and reproducible. Same answers, same result, every time. AI may write the narrative, but never the numbers.

Continuous calibration

We review the model after every survey project and at regular intervals as new aggregate data becomes available, updating it where the evidence supports a change.

Built by people who can challenge each other

Market insight, research architecture and delivery discipline in one founding team.

Lesley Li

Lesley Li

Market and investor insight

More than a decade in financial services, connecting sustainable-investment intent with real investor needs.

Meet Lesley →
Dr Clemens Chaskel

Dr Clemens Chaskel

Platform and research

Global innovation strategy, applied research at the Institute for Manufacturing, University of Cambridge, and experience founding InnovationFlow.

Meet Clemens →
Alistair Hume

Alistair Hume

Delivery and methodology

15+ years delivering finance, data, systems and regulatory change across banks and start-ups.

Meet Alistair →
Investor backingBacked by SDG InvestmentsMeet our investor →
Ongoing partnership

Partnering with NTT DATA

We went live together at Mirai 2026 in London, bringing investor profiling to a live audience. Our partnership continues beyond the event as we explore how behavioural insight can support more relevant and engaging financial experiences.

Mirai 2026 milestone · 9–10 June · London

Bring us a question your board keeps asking.

We’ll show you what the answer looks like through evidence, explanation and a testable next step, using a real cohort of yours.

Bring us the question